Refund Policy
1. General Policy
All our products are made to order. Therefore, we only accept returns or refunds in specific cases such as damaged, defective, or incorrect items.
If there’s an issue with your order, please contact us at support@famhose.com within 14 days after delivery
2. Damaged or Defective Items
If your product arrives damaged, low-quality, or different from what you ordered:
-
Send us an email at support@famhose.com with clear photos of the defective area and product tag.
-
After confirming the issue, we’ll send you a replacement or full refund.
-
You don’t need to return the damaged item.
This warranty does not cover:
-
Damage caused by accident, misuse, or normal wear and tear.
-
Color or material fading due to sun exposure.
-
Items modified after purchase.
⏰ Return window: 14 days from delivery date.
💲 Return cost: Free for damaged or incorrect items.
3. Order Not Received
We’ll review your case and offer a refund or free replacement.
Refunds are typically processed within 5–10 business days after approval.
4. Cancel Or Modify Order
Orders can be canceled or modified within 2 hours after being placed.
After this period, production begins, and we cannot cancel or change the order details.
We appreciate your understanding.